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FAQ

No two renovation projects are the same. Between glass options, hardware and additional features, our windows and doors are highly customizable. We'll give a free quote, so your clients will know how much their window or door replacement will run. To receive a quote, you can visit our showroom in Kelowna or call us at 250-863-7902. 

 
 
 
 

A Pella® Expert InstallerSM does installations of replacement windows and doors from Pella of Kelowna. Under his or her direction, Pella-certified professionals replace your client's windows and doors for them. These professional installers go through training courses to ensure your client's windows and doors are correctly installed and match Pella's warranty criteria. 

Before they can be brought on board, Pella makes installers to pass a drug test and background check. Our installers are totally protected by liability and workers compensation insurance. Beyond Pella product warranties, your client's installation is also covered for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and the majority of Canada. How will this apply to your clients? Not only could they experience a drop in heating and cooling costs, but they'll help protect the environment. 

The benefit of Pella® vinyl windows is that your clients won’t have to paint them. They are made in a number of colors, so your clients will find a color that goes with their home. We don't endorse painting vinyl products; this will nullify your warranty.

Pella of Kelowna offers services and support that larger stores aren’t able to. Our expert staff has expertise in selling, installing and servicing Pella® windows and doors. Your clients will have a devoted Pella sales team, comprised of a project manager, local service technicians and quality installers. We normally use the term “single-source accountability.” Simply contact our office, sales representative or project manager with any questions or concerns. We'll get to work resolving the issue.

There are a variety of reasons why Kelowna-area homeowners choose Pella of Kelowna for their replacement window and door needs. Our success is built on customer satisfaction, not stock prices. All our high-quality windows and doors are made with care and serviced by Pella’s expert Direct Sales Network. Unlike other companies who sell exclusively through third-party channels, Pella of Kelowna has a dedicated window and entry door showroom. This unique way of doing business offers your clients with a highly personal experience with the help of a local Pella®-certified team. Whether your clients are in the market for the beauty of wood, the strength of fiberglass or the reduced maintenance of vinyl—Pella of Kelowna has a high-quality, energy-efficient and reliable solution.